The Optic Zone takes pride in providing great prices on a large selection of quality optics with the commitment of providing excellent customer service. Our #1 priority is to have a satisfied customer, because a satisfied customer is a returning customer!

Contact Us

To contact us, please use the following contact information.

Mailing Address :

Orders:

Customer Service:

Customer Service

For assistance please contact us at 1-231-389-0021; Store Hours:: Monday, Wednesday, Friday : 10:00am - 6:00pm., Tuesday and Thursday: 1:00pm - 8:00pm, Saturday 9:00am - 3:00pm EST. You may also email any requests or concerns to info@theopticzone.com.

Shipping

“FREE UPS Ground Shipping on Orders over $300.00”(*) (US ORDERS ONLY)

We provide quality fast delivery on all orders. With 6 locations that we ship from, we assure fast delivery. All in stock orders are shipped from the nearest warehouse to reduce shipping time. All orders that are received before 3:00 p.m. EST are usually shipped that business day. Orders with multiple items that qualify for “FREE UPS Ground Shipping” must be shipped together. When a multiple item order has an item that is on backorder and qualifies for the “FREE UPS Ground Shipping”, the items that are in stock will be set a side until the backorder items are in. Once all items are in stock, the order will be shipped.

• All orders from the lower 48 US States will be shipped via UPS Ground unless the order has been upgraded to one of the UPS Express Shipping services.
• Shipping rates are only good for orders shipped within the lower 48 US States.
• Hawaii & Alaska: Orders are shipped via USPS Priority Mail unless the order has been upgraded to one of the UPS Express Shipping services. Shipping rates may vary and require additional charges. With orders over $300.00, the Hawaii & Alaska customers are responsible for shipping charges over selected shipping options. (Ex. Priority Mail shipping charges are $15.65, customer is responsible for $2.70 of the shipping cost.)
• Larger items, such as spotting scopes and telescopes may require additional charges.
• All UPS orders must be shipped to a physical address, no P.O. Boxes.
• All addresses must be accurate and correct. All UPS address correction charges will be the responsibility of the customer.  The $5.00 address correction fee from UPS will be charged back to the customer.

International Orders

The Optic Zone is also happy to serve our international customers. Orders placed by International customers may require an Export License with the US Government, this process if free of charge and typically takes 2 weeks for processing. All International orders are usually shipped within 2 Business days. Out of stock items, notification will be done by email. All International credit card orders are subject to a 2% surcharge. Credit card orders maybe subject to a back ground check and address verification to reduce the frequency of credit card fraud. The Optic Zone reserves the right to contact the customer for Bank information, such as address, phone number and contact person. All credit card orders require phone number and correct email for possible contact. All orders are shipped via US Global Express Mail. Shipping charges will vary depending on Country and Location. All shipping quote via online orders are calculated for UPS Ground domestic deliveries only. These charges do not reflect the actual shipping charges for international orders. For shipping quotes, email us at info@theopticzone.com. All International orders require customs paperwork and all items will have the full declared purchase price. Customers are responsible for all shipping charges on return items due to address errors, incorrect information and /or delivery errors. The recipient is responsible for all duties and taxes.

All orders that are shipped out of the US and are found to have manufacturer defects, malfunctions or manufacturer mistakes and must be shipped back to our location, the customer is responsible for all shipping charges to us and back to the customer!

Returns and Exchanges

Due to misuse of our 30 day money back guarantee, we now only offer a 15 day guarantee!!

The Optic Zone offers a 15 day money back guarantee. If you are not happy with your new or unused item, you may return it for a complete refund of the purchase price within 15 days. All returns must have a Return Authorization Number (RA#). To receive a RA#, please call us at 1-231-389-0021. All items returned without a RA# will be subject to a 15% restocking fee. Upon receiving a RA#, the product must be returned to our location within 10 business days.  If not returned within 10 business days, the returning package with be subject to a 15% restocking fee.  All returns must be in new and unused condition in the original box, along with all original packaging and paperwork. The Optic Zone reserves the rights to inspect all items returned. Any item that is returned, used or without all the necessary paperwork will be subject to a 15% restocking fee. All defects are subject to Manufacturer’s Warranty. Shipping charges on all returns and exchanges are the customer’s responsibility.

How to return or exchange an item. Call 1-231-389-0021 to get a Return Authorization number. Once you have received your RA#, securely package your item for return. Write the associated RA# on the outside of the box for our reference. Ship the item back to us, fully insured, using any carrier of your choice. Please include a copy of the original invoice along with any instructions. Ship the package to the following address:

Price Matching

The Optic Zone offers some of the lowest prices on quality optics and accessories, but there is an occasion where you may find an item cheaper. We will try to match prices to the best of our ability. All items to be priced match must be equivalent or identical to the item you are requesting. We reserve the right to take in account any promotions that are being offered in the calculation of price matching. We do not price match any grey market items. We reserve the right to ask for the business or URL to verify pricing.  No price matching on sale items.

Privacy and Legal Policy

All information provided to us by our customers through orders, email or phone calls will be used strictly by The Optic Zone. We do not provide and/or sell any information to other distributors, retailers or marketing firms. The Optic Zone is not responsible or liable for any typographic, photographic and/or description errors. Merchandise, specifications and pricing are subject to change without notice. Due to the computer software, products with $0.00 for a price, the customer must email or call us for current prices.